Returns Policy

Something not quite right? Customer satisfaction is very important to us and we are happy to provide a refund or credit note for most items returned within 30 days of receipt. We do not offer exchanges and return postage charges are the responsibility of the customer. Goods must be received in the same condition as shipped, unused and strung as sold (we do not accept returns for individual beads sold as part of a strand, you must return the entire strand).

If you have received a faulty item, please contact us or call our team on 0131 661 6632 and we will do our best to help.

We are unable to offer returns for the following items:

- pierced ear findings (for reasons of hygiene).
- any item that is cut to order, such as wire or chain.
- any personalised item, eg engraved products
- beads broken by the customer as a result of unsuccessful wrapping attempts (for more information about our beads click here).

Goods should be packaged carefully, preferably in their original packaging, to prevent damage in transit and a note of your name and order number must be included along with your returned item(s). Please state if you would like a refund or credit. We recommend you use an insured and tracked delivery service, and retain your proof of postage, as we cannot be held liable for goods lost or damaged in transit. We would really appreciate it if you do not write "return to sender" on the outside of your package instead of applying postage - any charges we incur due to this will be deducted from any refund.

Items returned from overseas should clearly state "Returned Goods - Unsuitable" on the outside wrapper and a Customs Declaration form should be completed as failure to do so may incur UK customs duties which will be deducted from any refund. 

Return Address
TCG
1 Duddingston Yards
Edinburgh
EH15 3NT
United Kingdom.